Support & help center
Stuck on something? Pick an option below or browse the most common fixes — most issues take under a minute to solve.
Email support
Reach the team directly — we reply fast.
support@zeestreamtv.com →Discord community
Get help from the team and other users.
Join the server →Client portal
Manage your account, playlists and billing.
Open portal →Common issues
Playback issues?＋
Try clearing your browser cache and refreshing the page. Make sure your browser is up to date and hardware acceleration is enabled.
Cannot use offline playback?＋
Offline playback requires a Pro plan. Confirm your subscription is active in the client portal.
Subtitle problems?＋
Ensure your playlist source includes subtitle tracks. Pro users can also use subtitle search to add them.
Playlist not loading?＋
Double-check the playlist URL and credentials. If the source is reachable in a browser, the player should read it.
Buffering on some items?＋
Buffering usually comes from the source media or your connection. Try a wired connection or a different source to compare.